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Customer Support Professional with Czech

Pracovní poměr plný úvazek
PopisA global leader in business process outsourcing, this company specializes in customer experience outsourcing with other services ranging from sales to payment management to marketing. This company’s branches are present across 25 countries worldwide, and it has over 250 business partners. By investing in their partners and employees, this company passionately focuses on evolving the consumer experience.

We are looking for someone to work in the customer support team.

Main Responsibilities:

- Acting as a contact person for customers on a daily basis
- Preparing and contributing to reports
- Managing your own customer service cases from inception to resolution
- Assisting the supervisor with adhoc duties and customer requests
- Participating in outbound calling under supervision
- Providing product oriented support
- Managing high volumes of inbound customer service calls
- Accurately and concisely document customer´s feedback and any troubleshooting completed during the call
Požadavky- Excellent communication skills
- Working experience from multinational company is highly desirable
- Fluency in English and Czech
- High level of professionalism
- Customer service experience is an advantage
- Computer skills – MS Office
RegionPraha hl.m.
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